Terms and Conditions

Last updated: June 2026

Let's Sleep | letssleep.com.au

1. General

By accessing or purchasing from letssleep.com.au, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. Let's Sleep is owned and operated by Jazz (Jasmin) Kostov (ABN: 28 691 198 838). These terms apply to all products and services offered through this website.

2. Digital Products

All digital products including online courses, PDFs, workbooks, and AI tools are non-refundable. Due to the instant-access nature of digital products, we are unable to offer refunds or exchanges once a purchase has been made and access has been granted. Please read all product descriptions carefully before purchasing.

3. Let's Sleep Coaching Group

If you are not satisfied with your Let's Sleep Coaching Group membership, you may request a full 100% refund within 30 days of your original purchase date. To request a refund, simply email accounts@letssleep.com.au with your name, order details, and refund request. Refunds will be processed within 5–10 business days of approval. Refund requests made after 30 days of purchase will not be accepted.

4. Services — Consultations and Packages

The following cancellation and refund policy applies to all Let's Sleep services including online packages, in-home packages, and 45-minute phone consultations. Cancellation more than 30 days before the service date A full 100% refund will be issued. Cancellation within 14–30 days of the service date A 50% refund will be issued. Cancellation less than 14 days before the service date No refund will be issued. To request a cancellation, please email accounts@letssleep.com.au with your name, order details, and service date. Refunds will be processed within 5–10 business days of approval.

5. Pricing

All prices are listed in Australian dollars (AUD) and are inclusive of GST where applicable. Let's Sleep reserves the right to change pricing at any time without notice.

6. Intellectual Property

All content on this website including text, images, videos, courses, PDFs, and tools is the intellectual property of Let's Sleep and may not be reproduced, distributed, or shared without written permission.

7. Disclaimer

The information provided by Let's Sleep — including all course content, PDFs, tools, social media content, emails, and any other educational material — is intended for general educational purposes only. It does not constitute medical advice and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor, midwife, maternal and child health nurse, or other qualified healthcare provider regarding your baby's individual health and wellbeing. If you have concerns about your baby's health, sleep, feeding, or development, please seek advice from a qualified medical professional. Do not delay seeking medical advice because of something you have read or accessed through Let's Sleep. Any advice, education, or information provided through Let's Sleep — whether via products, services, social media, or direct communication — does not replace the advice of a qualified medical professional and should not be relied upon as such.

8. Limitation of Liability

To the extent permitted by law, Let's Sleep will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Contact

For any questions regarding these terms, please contact us at accounts@letssleep.com.au.