TERMS AND CONDITIONS
“Let’s Sleep" is the trading name. In these Terms of Service 'we', 'us' and 'our' refers to “Let’s Sleep".
“Client” means any person or entity engaging Let’s Sleep for their services as discussed in these Terms and Conditions.
General
The Client agrees to follow safe sleep practices in line with Red Nose SUDI recommendations. The Client understands the safety guidelines on co-sleeping. The Client will disclose any medical conditions that their child has to Let’s Sleep The Client will not disclose any of the information they receive from Let's Sleep to a third party, without Let's Sleep prior permission.
Client Acknowledgement
The information provided in the sleep intake questionnaire is as accurate as possible to the Client’s knowledge.
If the Client’s child has a medical condition, my health care provider’s approval has been sought before commencing a sleep plan.The Client acknowledges it is the Client’s responsibility to rule out any possible medical causes of sleep problems of their child (such as sleep apnea) as the child who has underlying medical causes of sleep problems may not be suitable to commence on a sleep plan.
The Client acknowledges it is the Client’s responsibility to ensure their child is gaining weight accordingly, thriving and otherwise well before embarking a sleep plan.
The Client acknowledges that Let's Sleep is not able to give medical advice and any questions or concerns that I have regarding my child’s health will be under my health practitioners’ care. A sleep plan by Let's Sleep is not intended to replace or substitute medical advice.
The Client acknowledges that Let's Sleep will not be responsible nor liable in any event of injury or adverse events occurring while undertaking a sleep plan. The client is responsible for the safety and health of their child at all times.
The website may contain links to other websites that are owned and operated by third-party vendors and other third parties (the "External Sites"). You acknowledge that Let's Sleep is not responsible for the availability of, or the content located on or through, any External Site. You should contact the website administrator for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
Payment
The client may choose to make full payment at time of booking or select a 4 week payment plan option for all 1:1 packages via www.letssleep.com.au.
Once payment for a 1:1 package is received (either full or payment plan), the Client will receive acknowledgment of payment by Let's Sleep.
Bookings will only be confirmed once the full payment or first payment plan instalment is received for 1:1 packages.
Let's Sleep reserves the right to alter prices at any time for any reason.
A sleep plan will not be issued or consultation will not take place with outstanding invoices remaining. Let's Sleep reserves the right to cancel a consultation if there is an outstanding balance owing at the time of the scheduled consultation.
Any outstanding debt to Let's Sleep will be referred to debt collection agencies.
The Let's Sleep Hub
There are two options for payment for The Let's Sleep Hub.
1. Payment can be made in full upfront and gives you 12 months access to The Let's Sleep Hub. There are no refunds or change of mind when payment is made in full.
2. A monthly subscription of $33 per month for 12 consecutive months. You are able to opt out of this subscription anytime after your initial monthly payment. If you wish to opt out - simply send an email to [email protected] and your subscription to The Let's Sleep Hub will be terminated.
Purchasing access to the The Let's Sleep Hub allows you, your partner and immediate caregivers of your baby, access to the resources and FB community. The program material and other features should be not be shared with other people who have not paid for course access.
Let's Sleep reserves the right to alter prices at any time for any reason.
Cancellations
Cancellations for 1:1 package made more than 30 days prior to a consultation or package will receive a full refund and/or will have their payment plan cancelled and funds refunded (less stripe processing fees).
Cancellations made less than 30 days prior to a consultation or package will not be eligible for a refund.
Families will be able to resume their 1:1 package anytime within 3 months of cancelling the initial booking. No refunds will be provided.
Once payment is made, there will be no refunds (whether payment is made in full or weekly) for cancellations made less than 30 days prior to a consultation or package commencing.
If the payment plan option is chosen by the client, the 4 weekly payments must be made in full each week. There are no refunds or early cancellation of payment/s if the client has a change of mind about the program.
In the occurrence of sickness or critical events, Let's Sleep can reschedule the consultation and cater accordingly.
Once the sleep plan has been received or consultation has taken place, there will be no refund offered for a change of mind.
Follow-up support
A fair use policy applies with respect to email and WhatsApp support. Emails will be answered between 9 am and 4 pm QLD time, Monday to Friday within 48 hours.
Two weeks of follow-up WhatsApp support consists of correspondence between Let’s Sleep and the Client. All WhatsApp messages will be responded to within 48 hours (minimum).
Conditions of a Sleep Plan
Individual results may vary and results depend on many matters; including but not limited to, consistency, commitment, personal matters, approach to technique, technique or method, child’s needs, child’s age, the severity of the situation, following the plan consistently, communication to Let's Sleep and the parents’ readiness for change.
A refund is not offered in the event of the client feeling dissatisfied and the client understands that embarking on the plan that is a risk taken.
Most clients will see results within 5-14 days if consistent with their sleep plan/action steps.
Let's Sleep is obligated to keep up to date with current information, research, and knowledge surrounding infant and child sleep.
I understand that my customised sleep plan is meant for my child and I only, and should not be shared with a third party, I acknowledge the information might not be suitable for another child.
Any changes I make to my children’s sleeping or eating arrangements are my decision and Let's Sleep will only make suggestions for change, of which I am responsible for choosing to implement.
It is my responsibility to contact Let's Sleep for my follow-up and send the sleep log information through to be assessed for feedback as frequently as suggested.
Upon purchasing a sleep support package or group coaching I am agreeing to these terms and conditions and privacy policy as outlined.
In-home support
For families that have booked an in-home consultation, you will be expected to complete an intake form and home visit intake form. Please inform Jazz about who will be in the home during the in-home support and their relationship with you.
If Jazz arrives at the home and doesn't feel it is appropriate or safe to enter the home, the in-home consultation will be rescheduled.
If at any time during the in-home consultation, Jazz doesn't feel it is appropriate to stay due to safety concerns - the in-home consultation will be concluded and rescheduling of the remaining in-home consultation time will be at Jazz's discretion.
See the cancellation policy above for details of cancellation and refunds.
Disclaimer
Let's Sleep adhere to and follow all WHO breastfeeding guidelines.
Let's Sleep adhere to and follow all of the Red Nose SUDI safe sleeping guidelines.
Let's Sleep does not offer any medical advice or treatment to any client. If you have concerns relating to a medical or nutritional issue we urge you to contact your GP or paediatrician immediately.
Changes to your baby's sleep or eating arrangements that may be suggested are at your discretion, of which you are responsible for choosing to implement them.
The information provided on this website or by Let's Sleep is not intended nor implied to be a substitute for professional medical advice. The Client must always seek the advice of a GP or other qualified healthcare provider with any questions regarding a medical condition or the health and welfare of their baby, toddler, or child.
Let's Sleep will use all reasonable efforts to include up-to-date and accurate information during consultations and on this website, but makes no representations, warranties or completeness of the information provided.
Let's Sleep shall not be liable for any loss or damages (including direct or indirect loss, or special or consequential loss) resulting from the Client's access to, or inability to access, this website, or from the Client's reliance on any information provided on this website or by the consultant.
Let's Sleep is fully covered with professional indemnity insurance and IICT insurance.
This website or Let's Sleep may provide links or references to other sites, but Let's Sleep will have no responsibility for the content of such other sites or references and shall not be liable for any damages or injury arising from their content. Any links to other sites or references are provided as merely a convenience to the users and clients.
© Copyright Let's Sleep 2024
Let's Sleep owns all copyright in and to the content on this website and the materials, texts, advice, guidance, manuals, and technical information provided to you. The Client may download content only for their personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted. The content may otherwise not be copied or used in any way without express written permission of Let's Sleep or the author of any particular submission.
All Rights Reserved
All materials are provided for non-commercial personal use only. The Client agrees that they will not copy, distribute or adapt the content for any other use, or otherwise compete Let's Sleep.
Let's Sleep maintains this site for your personal information, education and communication. Please feel free to browse the site. The Client and any visitor to this website may download material displayed on the website for personal, non-commercial use, provided the Client also retains all copyright and other proprietary notices contained on the materials. You may not for any reason, however, distribute, modify, duplicate, transmit, reuse, repost, or use the content of the site for public or commercial purposes, including the text, images, audio, and video without Let's Sleep’ written permission.
Confidentiality and Privacy Policy
I acknowledge that Let's Sleep will uphold my case in confidentiality and discretionary.
I confirm that I will not share my child’s sleep plan or its content with any third party without Let's Sleep permission to do so. By sharing the plan, it may not be in the third party’s best interest for the child as these plans are customised to each child’s needs.
Information we collect
Let's Sleep will collect personal information including name, address, phone number, email address.
Let's Sleep will use your personal information to create an online registration for you, to record and process your package for general communication. Let's Sleep does not sell or rent your personal information to third parties.
Emailing tools
Let's Sleep will communicate with you by email and may send you Newsletters and other marketing information.
Cookies
Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our website. We use cookies to improve the user experience. Cookies are widely used on most major websites. Let's Sleep mostly use "session" cookies, which are removed from your computer after you leave Let's Sleep. A second cookie is placed on your computer (if you choose) for Let's Sleep to remember you, this cookie is intended to remain until deleted. These are used so our website can remember that you have logged in already and prevent you doing so more frequently. Wix uses cookies for important reasons, such as: To provide a great experience for your visitors and customers. To identify your registered members (users who registered to your site). To monitor and analyze the performance, operation and effectiveness of Wix's platform.
Providing information
You agree that Let's Sleep may provide any personal information it collects about you to its related companies (as defined in section 2(3) of the Companies Act 1993), debt collection and credit reference agencies and any other parties it deems necessary in relation to providing you access to this website, for any services from Let's Sleep, to recover any money you owe to Let's Sleep and to exercise any lawful right Let's Sleep, its related companies or debt collection and credit reference agencies may have. You also authorise any person to provide Let's Sleep with such information as Let's Sleep may require in response to credit enquiries.
Severability
If any provision of this Privacy Policy is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from this Privacy Policy and the remaining provisions shall continue in full force.
Access and removal of information
You have the right to access, change and delete personal information that Let's Sleep holds about you. You can exercise this right at any time by emailing [email protected] updates to our information practices. From time to time, we make changes to our information practices or alter the functionality of our website. If you have any questions about our Privacy Policy, please email [email protected]
